REPUTATION-AGENT
WARNINGAggregate score across sources
Cross-source normalized 0-100. Lower score → higher misrepresentation risk. Folded into your Risk Score (capped at 25%).
Pillar 4 · Reputation
What Google's reviewer sees when they look you up.
Around 90% of GMC suspensions are misrepresentation (StubGroup, 2026 sample). Adjudicators check third-party reputation sources before deciding. A clean feed with 1.8★ on Trustpilot loses every time. We bring the verdict you can't see, and the AI-drafted reply you can.
Install on ShopifyGoogle's reviewers Google you. Our AI-powered agent sweeps Trustpilot, BBB, Sitejabber and 22 other review platforms weekly, surfaces unanswered negatives, drafts replies in your language. Pro+ only, every scan costs us money.
How it works
One AI agent. Web search + structured output.
We search reputation platforms in real-time for your brand across our curated 25-platform directory plus smart-discovered niche sources, extract all ratings, pull recent negatives, and return a clean summary you can act on. Hard cost ceiling per scan ($0.50). Results cached 7 days.
SUGGESTED-REPLY
PASSAI reply draft per negative review
Our AI generates a 60-150 word merchant reply in the review's language, signed with your business name. Copy → paste on platform. Never auto-replied.
ALERT-DELTA
CRITICALNew-negative alert in real time
An email fires the moment our weekly sweep finds NEW unanswered negatives vs. the prior snapshot. Locale-aware.
What we monitor
25+ platforms across 9 markets.
TIER-1 · GLOBAL
WARNINGTrustpilot · Sitejabber · BBB · Reviews.io · Feefo
The platforms Google's adjudicators consult by default. Mainstream search-result placement. Public profile pages. We track normalized 0-100 score + unanswered-negative bucket per source.
FRANCE
CRITICALAvis Vérifiés · Trustville · Signal Arnaques · Fia-Net · Custplace
FR-specific platforms that punch above their weight on French Google review snippets. Signal Arnaques in particular drives critical-suspension signals when a merchant accumulates fraud reports.
GERMANY
PASSTrusted Shops · eKomi · ProvenExpert
Trusted Shops is the de facto e-commerce trust seal in DE. Missing or low-score profiles correlate strongly with DE misrepresentation suspensions even when feed compliance is clean.
ITALY
WARNINGFeedaty
The IT review platform Italian merchants and Google reviewers reference. Coupled with our 9-country profile system so the agent prioritizes IT shops on this source.
BRAZIL
PASSReclameAQUI
Brazil's complaints-and-resolution platform. ReclameAQUI scores are public and weighted heavily by Brazilian consumer-protection adjudicators. We surface the score AND the answered-vs-unanswered ratio.
NETHERLANDS · US · GLOBAL OPEN
CRITICALKiyoh · ResellerRatings · ConsumerAffairs · PissedConsumer · Fomo
Round out coverage where Trustpilot's reach is thin. Smart discovery surfaces niche sector platforms (e.g., Glassdoor for service-product overlap, industry forums) when they accumulate negative signal mass.
Suspended right now? Don't wait.
Every day of suspension drains revenue. Install the free tier, run a scan, and we'll show you the gap to reinstatement in under a minute.
Install on Shopify